Invoice Matching BPO Services

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Technology

Mindmill uses state of the art technology in telephony allowing for routing calls to (outbound) and from (inbound) PSTN networks to soft phones. The software is written in-house and is capable of interfacing with other 3rd party software to allow various campaigns, and data interchange. The details of the equipment and software are given below.

Equipment

• Video Conferencing - Life-size
• Employee Computers are all IBM PCs
• Server Computers are all IBM Servers.

Software
Call Center Telephony – This software allows employees to make calls over the internet. Outbound calls destined on any telephone connected to the PSTN network of the outbound country are possible. Inbound calls originating at any telephone connected to the PSTN network of the originating country can land on the system

The following features are supported:

• Login and Logoff
• Call Transfer
• Call Conference
• Group Ring
• Call Recording / Reviewing
• IVR

Additionally, the following secondary features are also supported:

• Manage calling lists in a centralized database
• Manage do not call lists in a centralized database
• Ensure do not call telephone numbers are not called
• Call outcome and detail management
• Automatic dialing from each agent’s computer
• Customize agent screens
• Multiple campaigns with their own script
• Performance reporting
• Call management, analysis, statistics
• Productivity Reports

Certifications