Invoice Matching BPO Services

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Responsibility Matrix

In a typical invoice matching outsourcing, Mindmill software assumes responsibilities for:

1. Project Management
2. HR
3. QA & QI
4. Equipment, Software (Non Read soft), Internet Leased Line
5. Enforce SLAs
6. Agent Training

From the Client side, the responsibilities include:

1. Give all inputs for the project
2. Approve the process workflows
3. Review the training documents
4. Train the trainer
5. Give a heads up to Mindmill about any variances in the volumes in as much advance as possible
6. Outbound call charges
7. Connecting the system to the UK PSTN system
8. Working with Mindmill to identify appropriates SLAs
9. Enterprise (culture, people, process) specific training
10. Joint overview with Mindmill of the processes workflows, mock calls, and dry run
11. Make Timely Payments

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