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Have their project managers visit Mindmill and verbally explain their requirements to Mindmill project managers in India

Have Mindmill project managers visit them in their country and verbally explain their requirements to them

A combination of more than one methods listed above

Give Mindmill a sample program and tell Mindmill to modify it or replicate it

Give Mindmill written specifications in terms of UI and backend functionality

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>>Requirement Gathering

The important thing to remember is that requirement gathering is a difficult task no matter where. The procedures are similar to what they will be if the company who is developing the software is in another city than where you are. The problems encountered are similar, the only difference is an emotional barrier, which enforces a perception that reading an Email from a client, or a telephone call with a client separated by a few miles is easier than with a client separated by a few thousand miles.